Returns & Exchanges
At DC4 Berlin, we want you to be fully satisfied with your high-quality denim and heritage garments. If your purchase isn't quite right, you can return or exchange any unworn, unwashed items with original tags within 14 days of delivery.
Request a Return
Contact our customer support team via email with your order number and the reason for your return to receive a return authorization.
Pack Your Items
Carefully place the items in their original packaging, ensuring all labels, hangtags, and accessories are included to qualify for a full refund.
Ship the Package
Send your parcel back to our Berlin store using a tracked shipping service; please note that customers are responsible for return shipping costs.
Receive Your Refund
Once our team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing